Return & Exchange

Our first goal is making sure you're satisfied. We are available to assist you if you are not 
quite happy with your purchase. Please carefully read our policy to guarantee a seamless 
procedure. 

1. Exchange Eligibility Window 

    ●     After receiving your order, you have 7 days to start the exchange process. 
    ●     The item must be undamaged, unworn, and in its original packaging and tags. 
    ●     Exchanges are typically not possible for items bought during a sale, clearance, or  special promotion (see Section 3 for exceptions). 

2. Valid Reasons for Exchange 

We accept exchanges for the following reasons only:

 

3. Exchanges for Sale Items 

      ●   Items purchased at a discounted price are not eligible for exchange, except in the rare case of receiving a defective or incorrect item (as listed above). 
      ●   For eligible defective sale items, the exchange will be for the same product, or an online store credit of the original purchase price will be issued if the item is out of stock. 

4. Items not Eligible for Exchange 

Following items cannot be exchanged or returned due to hygiene and quality reasons: 
     ●    Used, washed, worn and altered items. 
     ●    Items without their original tags, packaging and invoice.  

5. Exchange Procedure

      1. Contact us: Contact our Customer Service team within 7 days via Email at { } or Whatsapp at 0311-7725111.

      2. Provide Details: Give your order number, the reason for the exchange and the new size and item you require.                 

      3. Photo Proof: Photographic proof is required for damaged or deffective item you want to exchange.

      4. Send Item:  Once your request is approved, you will be given instructions on how to ship the product back to our facility. 
            ○     Note: If the customer is bearing the cost, please use a traceable courier service (e.g., TCS, Leopard, Trax).

      5. Quality Check and Dispatch: Your replacement item will be shipped as soon as the returned item is received and passes our quality check, which generally takes 3-5 working days.

Refund Policy (No Cash Refund) 

We maintain a strict no cash refund policy for all orders. 

Store Credit/Voucher

A refund in the form of an online store credit or voucher for the item's worth will only be given in the following exceptional cases:

   ●      We have determined that the item you received is damaged or inaccurate, and as we are out of stock, we are unable to provide a replacement. 
   ●      Our staff cancelled your prepaid order because an item was out of stock before it could be shipped.  

Important: Shipping costs are not refundable and the store credit is only redeemable on our online store for a specific period of time (such as 60 days).

Order Cancellation

    ●   Before your order is processed or shipped, you can cancel it at any moment.

    ●   The Exchange & Return Policy mentioned above will take effect after an order has been sent. 
    ●   Orders may be cancelled by [Your Brand Name] for a variety of reasons, such as unavailable inventory, incorrect price, or declined payment.

 
This exchange and return policy may be changed at any time by Zoon without prior notice.