Shipping Policy

We promise to deliver your order precisely, undamaged, and on time. For nationwide 
delivery, we work with trusted courier partners including Trax, Leopard, M&P, and others.

 
1. Processing Time 
    ●    All orders processed within 3-5 working days (Monday to Friday) excluding public 
holidays. 
    ●    Processing could take up to 5 working days during peak periods, sales or special 
promotions.

 
2. Delivery Time 
    ●    For big cities, delivery usually takes 3-5 working days after dispatch. 
    ●    Delivery may take 5-7 working days for smaller cities or rural locations. 
    ●    Please be aware that delivery timings are only estimates and could be delayed by 
bad weather, courier problems or unexpected circumstances. 

3. Shipping Charges 
    ●   Flat rate: A standard shipping fee of PKR 300 will be charged on all orders below 
PKR 10,000. 
    ●   Free Shipping: We offer free shipping on all orders above PKR 10,000.  
    ●   Shipping charges are non-refundable unless the product is damaged or a wrong item was shipped.   
    ●   Please get in touch with us immediately  if your package is lost or damaged during 
transportation. Together with the carrier, we will look into the problem and come up 
with a solution. 

4. Payment Options 
     ●  We offer Cash on Delivery (COD) all over Pakistan. 
     ●  Prepaid orders can also be placed with a bank transfer, credit or debit card or 
another method of payment. 

5. Order Tracking  
    ●    You will receive a confirmation email or text message with your tracking number and a link to the courier company's website as soon as your order ships. 
    ●    Using this number, you can check the progress of your order on the respective 
courier's website. 

6. Verification 
To guarantee order accuracy, our customer support staff may make a verification call or send an SMS prior to dispatch for all Cash on Delivery (COD) orders. Please confirm that the phone number you gave is operational.

This shipping policy may be changed at any time by Zoon without prior notice.

 Please do not hesitate to contact us if you have any questions or complaints about our 
shipping policy.